When Fatimah Wirth decided to teach a massive open online course about how to run a virtual classroom successfully, she did not expect it to turn into a case study for the opposite.

But after a series of design flaws and technical glitches turned Ms. Wirth’s MOOC, “Fundamentals of Online Education: Planning and Application,” into an Internet punch line, the instructional designer and her colleagues at the Georgia Institute of Technology decided on Saturday to suspend the course.

The course got off to a bad start; one student reported that the first e-mail he got from the instructor “was not an introduction to the course per se, nor instructions for getting started, but rather an apology for the technical glitches that were, unbeknownst to me, already occurring…read more